Please review this list for common questions regarding maintenance issues. Many service calls placed are for items that fall under the “Tenant Obligations” section of your lease. If your question is not answered or problem resolved after reviewing this list, then feel free to submit a maintenance request. Please keep in mind that if we do come out and find that the problem involved a tenant responsibility item, the Cost will be charged back to you.
Common problems that are the tenant’s responsibility:
- Garbage disposal is not working – please download Garbage Disposal Troubleshooting,which discusses in detail how to get your disposal working again.
- Burned out light bulb – It is the tenant’s responsibility to replace all burned out light bulbs.
- Ice/Water filter replacement – Some refrigerators have ice/water filters located inside the refrigerator. If the filter requires replacement during your tenancy, it is your responsibility to purchase and replace this filter.
- Heating/Air Conditioning system filter replacement – Replacing the HVAC filters every 2 months will keep your energy costs lower and provide for better operation. Most hardware stores and Home Depot carry filters.
- Clearing a backed up toilet and clogged sinks/tubs – This is a tenant responsibility and most often resolved by using a plunger. If that does not resolve the clog a plumber will need to snake the drain which is a tenant cost.
- Electrical outlet(s) in the kitchen/bath/exterior not working – GFCI Circuits – all electric outlets in the bathrooms, kitchen and outdoors are controlled by special circuits called GFCIs. If you are experiencing any problems with the electric outlets in these areas, you will need to check all GFCI outlets. These outlets have a special reset button located on the face of the outlet that will need to be pushed in to reset the breaker. This should correct the problem.
- Lighting the pilot light for the gas fireplace – Open the hinged louvered door on the front of the unit located directly below the fireplace opening. Underneath the firebox, there are instructions to light the pilot light attached to a cable.
- Smoke detector battery needs replacement – When the smoke detector starts to make a “chirping” sound, the 9-volt battery in the unit will need to be replaced.
Maintenance Request Form
Fill this Maintenance Request form out and submit. If this is an emergency, please call our direct maintenance line at 703-870-7287 and follow the instructions for the emergency pager.
Note: If the confirmation window, “Thank you for submitting your maintenance request…” does not appear, YOUR REQUEST HAS NOT BEEN SUBMITTED. Please try again, or call our office at 703-709-2264. It is also highly recommended that you send pictures of the issue directly to the Repairs Department to help expedite solving the problem.